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KSEC Solutions

Cyborg Implants & Human Upgrades

Customer Support

Frequently asked Questions​

We aim to dispatch all orders within 1-2 working days. Once an order has been shipped, the delivery time will depend on the postal service you have selected and your location.

UK Mail

UK 1st class is typically 1-2 business days, 2nd class is 3+ and special delivery is 1 business day (Excluding weekends).

You can find more information regarding Royal Mails UK shipping services here: https://www.royalmail.com/sending/uk

International

Most international mail is estimated 7-14 business days and Europe mail is an estimated 5-12 business days*

We also have DHL express typically can be within 1-3 business days*

You can find more information regarding Royal Mails UK shipping services here: https://www.royalmail.com/sending/international

* Excluding any time it takes to clear customs

Many products have a warranty provided by the manufacture.

Some items, such as the microchip implants by Dangerous Things (xEM, NeXT etc) have their own dedicated policy with a lifetime or limited warranty. 

Please read our returns & warranties policy for more information.

If your shipment is sent via a trackable service, you will receive an email from us or the courier with the tracking number for your order. 

Some services, such as our free Royal Mail 2nd class, are not trackable. A reference number is provided instead of a tracking number. We do offer trackable shipping, which can be purchased if required. 

We do our best to minimize duties and taxes assessed on international shipments but some may indeed apply when importing from the UK. In our experience, VAT charges are typically unavoidable, and are collected by the shipping agent. Non-UK VAT charges are not included in our prices, and should be expected as a payment condition to the shipping agent before your order is released to you.

We are actively looking at EU VAT to be automatically collected via IOSS within 2022.

If you require any further VAT information, please contact us pre-purchase. 

Please ensure that you have checked all local laws in regards to the purchase and ownership of lock picks in your area before you buy a lock pick set. It is your responsibility. 

Sparrows Lock Picks, KSEC Worldwide LTD, or their employees cannot advise you on the legal nature of lock picks in your area. Please do not ask. By placing an order, the buyer asserts that the products will be used in a lawful manner and that they are of legal age.

For more information, please refer to our T&Cs

We will always aim to ship your order in a single package. If part of the order is on backorder or out of stock, then we may contact you regarding splitting the order. 

We can normally provide worldwide shipping to every country. If we’re unable to process your order for any unexpected reason, we will contact you and look to find an alternative method of transport. 

Dangerous Things implants and Vivokey Implants Have their own lifetime warranty. Most importantly:

“If there is a problem with the device, the customer may return it for testing. If the device is found to be faulty, a full refund will be issued. You may return it directly to Dangerous Things for testing. If the device is found to function appropriately, Dangerous Things will return it directly to the customer and it will be up to the customer to determine what to do with the device. The returned device will not be re-sterilized by Dangerous Things, this will be up to the customer.”

Please read our returns policy for more information.

Check your local KSEC Cyborg Centers to find their contact information.

If there is not a local KSEC Cyborg Centre near you, you can ask a local professional to contact us regarding KSEC partnerships at [email protected]

Please contact us as soon as possible. Once the order has been shipped we cannot change the shipping address.

You can contact us at: [email protected]

Some payment methods, such as PayPal, will not allow the shipping address to be changed and will require you to re-order.

You can raise a return request via our support portal. Please refer to our returns policy before completing your request. 

We aim to review your request request within 48 hours after submission. Once your item has been returned, we will review and confirm if anything else is required to complete your return. 

Typically, returns are reviewed and checked by our team within 1-2 days from arrival however if the manufacture or third-parties this may take longer. 

Get in touch with us​

You can contact customer support by raising a support ticket on the KSEC Support Portal or the “Contact Us” popup widget. 

Quick Links:

Alternatively, you can reach out via our social media.

Free Worldwide shipping

Free shipping on £10+ UK and £100+ International orders.

Straight Forward Returns

14 day UK and 30 day International returns

International Warranty

Lifetime or limited warranty on applicable products

Worldwide Shipping

All products are dispatched from our UK distribution center

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