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KSEC Solutions

Cyborg Implants And Human Upgrades

Customer Support

Frequently asked Questions​

We aim to dispatch all orders within 1-3 working days. Once an order has been shipped, the delivery time will depend on the postal service you have selected and your location.

UK Mail

UK 1st class is 1-2~ working days, 2nd class is 2-3~ and special delivery is 1 business day (Excluding weekends).

You can find more information regarding Royal Mails UK shipping services here: https://www.royalmail.com/sending/uk

International

Most international mail is estimated 4-7 working days (Excluding any time it takes to clear customs)

Europe mail is an estimated 3 – 5 working days.

You can find more information regarding Royal Mails UK shipping services here: https://www.royalmail.com/sending/international

Many products have a warranty provided by the manufacture.

Some items, such as the microchip implants by Dangerous Things (xEM, FlexNT etc) have their own dedicated policy with a lifetime warranty. 

Please read our returns & warranties policy for more information.

Dangerous Things implants and Vivokey Implants Have their own lifetime warranty. Most importantly:

“If there is a problem with the device, the customer may return it for testing. If the device is found to be faulty, a full refund will be issued. You may return it directly to Dangerous Things for testing. If the device is found to function appropriately, Dangerous Things will return it directly to the customer and it will be up to the customer to determine what to do with the device. The returned device will not be re-sterilized by Dangerous Things, this will be up to the customer.”

Please read our returns policy for more information.

If your shipment is sent via a trackable service, you will receive an email from us or Royal Mail, with the tracking number for your order. 

Check your local KSEC Cyborg Centers to find their contact information.

If there is not a local KSEC Cyborg Centre near you, you can ask a local professional to contact us regarding KSEC partnerships at [email protected]

Please ensure that you have checked all local laws in regards to the purchase and ownership of lock picks in your area before you buy a lock pick set. It is your responsibility. 

Sparrows Lock Picks, KSEC Worldwide LTD, or their employees cannot advise you on the legal nature of lock picks in your area. Please do not ask. By placing an order, the buyer asserts that the products will be used in a lawful manner and that they are of legal age.

For more information, please refer to our T&Cs

Please contact us as soon as possible. Once the order has been shipped we cannot change the shipping address.

You can contact us at: [email protected]

Some payment methods, such as PayPal, will not allow the shipping address to be changed and will require you to re-order.

We provide worldwide shipping to every country.

We will always aim to ship your order in a single package. If part of the order is on backorder or out of stock, then we may contact you regarding splitting the order. 

We do our best to minimize duties and taxes assessed on international shipments but some may indeed apply. In our experience, VAT charges are typically unavoidable, and are collected by the shipping agent. VAT charges are not included in our prices, and should be expected as a payment condition to the shipping agent before your order is released to you.

Get in touch with us​

You can contact customer support by raising a request on the KSEC Support Portal, the “Contact Us” widget or emailing [email protected]

Alternatively, you can reach out via our social media.

Free Worldwide shipping


Free shipping on £10+ UK and £100+ International orders.

Straight Forward Returns

14 day UK and 30 day International returns for replacements, store credit or refund.

International Warranty
Lifetime or limited warranty on applicable products
Worldwide Shipping
All products are dispatched from our UK distribution center
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