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KSEC Solutions

Cyborg Implants And Human Upgrades

Returns Policy And Warranties

Last updated March 16, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

DANGEROUS THINGS LLC & VIVOKEY TECHNOLOGIES WARRANTIES

Dangerous Things & Vivokey Technologies offer a lifetime warranty against manufacturing defects which may impact operation of all non-beta/test implant products. If your chip implant ever stops working due to a manufacturing defect, Dangerous Things or Vivokey will replace it for free. The replacement may be sent directly from Dangerous Things, Vivokey or KSEC Worldwide.

If there is a problem with the device, the customer may return it for testing. If the device is found to be faulty, a replacement will be sent. You may also return it directly to Dangerous Things or Vivokey Technologies for testing. If the device is found to function appropriately, Dangerous Things or Vivokey will return it directly to the customer and it will be up to the customer to determine what to do with the device. The returned device will not be re-sterilized by Dangerous Things or Vivokey, this will be up to the customer.

SPARROWS LOCK PICK WARRANTIES

Sparrows lock picks do not offer any kind of warranty for their products. If you find your item damaged on arrival or there is a manufacturing fault, you may contact us or Sparrows directly.

They won’t however always offer a replacement and is reviewed on a per-person basis.

User error or any action that leads to the damage or breaking of items, such as lock picks ,won’t be considered for review.

More information can be found on their website: https://www.sparrowslockpicks.ca//terms.asp

RETURNS

All returns must be postmarked within seven (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

KSEC/ FO Kai Castledine

409 New providence Wharf

1 Fairmount Ave

London

E149PB

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Please note all shipping and postage fees are non-refundable, unless the item was proven to be defective on arrival.

EXCEPTIONS    

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or one of fees cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

The following items cannot be returned or exchanged:

     ●     Gift cards   

     ●     Downloadable software products   

     ●     Some health and personal care items   

     ●     Any microchip implants (Flex, x-series, etc)   

     ●     Any sterilization bags or sterilized items   

     ●     Booking or installation charges and fees   

     ●     Any opened or damaged items that are not fit for resale   

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

SALES AND DISCOUNTED ITEMS

Unfortunately sale, discounted items or final sale items cannot be refunded.

BOOKING,  INSTALLATION AND ONE OF FEES

Any service with a KSEC, KSEC partner or KSEC Cyborg Centre such as but not limited too installations, pre-paid installations included within cyborg packages or similar are non-refundable. However, some partners down to their own digression may allow you to move or change your booking.

Some example reasons for non-refundable and potentially non-changeable after-sale are:

  • Not turning up for the agreed booking time slot
  • Inability to complete the installation or service for any reason
  • Cancellation without justified reason after purchasing via online sale
  • Being abusive to partners or staff

Our online store booking fees are listed below, as stated above, they are non-refunding. Booking fees are often discounted due to various packages, sales or items that offer discounted pricing:

  • Single Injectable Implant (xSeries/Vivokey Spark etc) = £20
  • Dual Injectable Implant (xSeries/Vivokey Spark etc in the same package or installation) = £30 (Inc £10 Discount)
  • Single Flex Series Implant (FlexNT, FlexDF etc) = £40
  • Dual Flex Series Implant (FlexNT, FlexDF etc) = £40
  • Single Injectable & Flex Implant (FlexNT & xNT etc) = £60 (Inc £20 Discount)

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

[email protected]

Free Worldwide shipping

Free shipping on £50+ UK and £100+ International orders. £200+ orders get free priority shipping
Easy 14 days returns

14 day returns for replacements or store credit

International Warranty
Lifetime or limited warranty on applicable products
Worldwide Shipping
All products are dispatched from our UK distribution center