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KSEC Solutions

Cyborg Implants & Human Upgrades

Returns Policy And Warranties

Last updated June 26, 2022

All returns must be postmarked within seven 14 days (UK) or 30 (International) of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Please do not make a purchase on our store for temporary use or to test without the intent on keeping it afterwards. This causes unnecessary issues for KSEC and other customers, including a lack of stock for genuine customers. To avoid any problematic situations or misuse of products sold by us, contact KSEC support for pre-sales advice or to enquire about renting equipment or test devices.

We want to sell the right tool, for the right job, to the right people and offer a pleasant purchasing experience. If you’re unsure if a product is the right tool, then speak to us we’re happy to help you make the right choice.

RETURN PROCESS

To return an item, please email complete our Returns Request or RMA Form. Ensure the item securely in its original packaging and include your proof of purchase and mail your return to the address provided by customer support.

Please note, you will be responsible for all return shipping charges, unless the item is confirmed faulty by our diagnostics or manufacture. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your card company. We will notify you by email when your return has been processed.

Please note all shipping and postage fees are non-refundable unless the item was proven to be defective on arrival.

EXCEPTIONS    

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or one of fees cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

The following items cannot be returned or exchanged:

     ●     Gift cards   

     ●     Downloadable software products   

     ●     Some health and personal care items   

     ●     Any pre-sterilised microchip implants (Flex, x-series, etc)   

     ●     Any sterilization bags or sterilized items   

     ●     Booking or installation charges and fees   

     ●     Any opened or damaged items that are not fit for resale   

For defective or damaged products, please complete our Returns Request to arrange a refund or exchange. 

BOOKING, INSTALLATION AND ONE OF FEES

Any service with a KSEC, KSEC partner or KSEC Cyborg Centre such as but not limited to installations, pre-paid installations included within cyborg packages or similar are non-refundable. However, some partners down to their own digression may allow you to move or change your booking.

Some example reasons for non-refundable and potentially non-changeable after-sale are:

  • Not turning up for the agreed booking time slot
  • Inability to complete the installation or service for any reason
  • Cancellation without justified reason after purchasing via online sale
  • Being abusive to partners or staff

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

[email protected]

DANGEROUS THINGS LLC & VIVOKEY TECHNOLOGIES WARRANTIES

Full policy: https://dangerousthings.com/lifetime-warranty/

Dangerous Things offers two basic types of implants. The first type are the x-series line, which are injectable glass tube style implants that come pre-loaded inside injector assemblies. This is the same type of design that animal implants have been using for decades. It is “tried and true” as they say, and since these devices come pre-loaded inside sterilized injector assemblies, the installation procedure is extremely straightforward. The other type of implantable devices we sell are flex line implants, which are flat thin devices encapsulated inside a flexible biopolymer resin. They require special procedures to install, depending on their shape and size. Due to the vastly different designs of these products, their production processes, and the installation procedures required, each type has a specific warranty policy.

x-series warranty

Our x-series implantable products carry a limited lifetime warranty. The terms of our x-series warranty covers manufacturing defects for the life of the product line. As long as we are still producing the product and it is still in stock (we have inventory), any failure of the product due to manufacturing defect will entitle you to a free replacement. Failure due to damage including mishandling, programming errors, data tearing, handling with forceps or any tooling, personal injury, etc. is not part of the warranty but will be considered on a case by case basis.

flex warranty

Flex products are somewhat difficult to cover with a warranty due to the ease with which they can be damaged by the customer or an untrained installer. Flex products cannot be autoclaved, which is standard procedure for most professional body modification artists, body piercing professionals, and even small general practice medical doctors with simple in-office surgery suites. Processing a flex device in an autoclave will fundamentally damage the biopolymer and allow moisture to creep in to damage the internal electronics over time. Additionally, the polymer coating is very robust, but very thin. If the flex device is handled with tooling such as forceps or tweezers or any tooling other than a sterile gloved hand, it could be punctured or damaged in such a way as to allow moisture to infiltrate over time and damage the internal encapsulated electronics.

As such, flex products carry a 1 year limited warranty, under the condition that the installation must be done by a professional and the installation procedure must be recorded in one single or multiple smaller videos which show;

1) the flex device being removed from the vial, pouch, or polymer bag on to the sterile field.
2) the flex device being picked up and installed by the installer into the incision without tools.

Only these elements must be shown. You do not need to record or show the installer’s name, face, location, procedure prep, etc., only the handling of the flex device from shipping condition to sterile field and the installation from sterile field to incision must be shown. Audio is not necessary to record or provide either. Should a flex device fail to work due to manufacturing defect, and videos of the installation can be provided, you will be entitled to a free replacement. Failure due to damage including mishandling, programming errors, data tearing, handling with forceps or any tooling, personal injury, etc. is not part of the warranty but will be considered on a case by case basis.

Limited warranty on other Dangerous Things products

Implements

We warranty, for 90 days, the proper operation and durability of the implement you’ve purchased, after receiving it. We will replace any implement that is determined to be defective from 90 days of receiving the implement you’ve purchased. We define defective as the verified deviance from the documented proper operation and durability, or reasonably expected operation and durability of our implements.

Wearables

We warranty, for 90 days, the proper operation and durability of the NFC Wearable you’ve purchased, after receiving it. We will replace any NFC Wearable that is determined to be defective from 90 days of receiving the NFC Wearable you’ve purchased. We define defective as the verified deviance from the documented proper operation and durability, or reasonably expected operation or durability of our NFC Wearable products.

Accessories/Electronics

We warranty, for 90 days, the proper operation and durability of the NFC Wearable you’ve purchased, after receiving it. We will replace any accessory or other electronic apparatus that is determined to be defective from 90 days of receiving the accessory or other electronic apparatus you’ve purchased. We define defective as the verified deviance from the documented proper operation and durability, or reasonably expected operation and durability of our accessories or other electronic apparatus.

Merch

We warranty, for 90 days, the proper operation and durability of our apparel or other miscellaneous merchandise, (miscellaneous merchandise defined as any product sold not included in the categories above) you’ve purchased. We will replace any apparel or other miscellaneous merchandise that is determined to be defective from 90 days of receiving the apparel or other miscellaneous merchandise you’ve purchased. We define defective as the verified deviance from the documented proper operation and durability, or reasonably expected operation and durability of our apparel or other miscellaneous merchandise.

SPARROWS LOCK PICK WARRANTIES

Sparrows lock picks do not offer any kind of official warranty for their products. If you find your item damaged on arrival or there is a manufacturing fault, you may contact us or Sparrows directly.

Sparrows won’t always offer a replacement and is reviewed on a per-person basis. We recommend you reach out to them directly in the first instance to attempt to resolve any issues you encounter. When purchasing from KSEC, we will contact Sparrows on your behalf (unless direct communication is recommended) to diagnose and resolve your issue. If a fault device is confirmed, we will arrange with Sparrows a replacement as quickly as possible.

Please be aware that any user error, or any action that leads to the damage or breaking of their products, such as lock picks won’t be considered for review. Self-inflicted damaged or damage caused by improper use may not be repairable nor would be eligible for any compensation return, replacement, or store credit.

More information can be found on their website: https://www.sparrowslockpicks.ca/terms.asp

Free Worldwide shipping

Free shipping on £10+ UK and £100+ International orders.

Straight Forward Returns

14 day UK and 30 day International returns

International Warranty

Lifetime or limited warranty on applicable products

Worldwide Shipping

All products are dispatched from our UK distribution center

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